Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Ozwides Sales Pty Ltd relationship with you in relation to your use of this website. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Ozwides Sales Pty Ltd and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavor to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Ozwides Sales Pty Ltd rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that Ozwides Sales Pty Ltd is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Ozwides Sales Pty Ltd liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.

POSTAGE OF PHYSICAL GOODS

All Postage costs are paid by the purchaser. Postage prices are set out our website and may be updated and change without any further notice. Orders are processed promptly upon receipt of full payment. It is the purchaser’s responsibility to enter the correct postage details at the time of purchase and checkout. If incorrect postage details are provided, the order will be dispatched to the address provided. If the order has to be re-sent, this may be done so at the purchaser’s expense.

PICK UP OF PHYSICAL GOODS

Orders for pick up can be collected from our showroom. Orders will be available for pick up after payments have been cleared. Purchaser must provide a copy of the order confirmation to obtain their order. Pick-up hours are between Monday – Friday 9:00am and 5:00pm (EST) Saturday 9:00 am and 2:00pm. No pick up available on Public Holidays. All goods must be inspected by the purchaser to ensure that they are satisfied with the purchase. Ozwides Sales Pty Ltd will not be liable for any goods damaged in transit once the order has been picked up.

LIMITED WARRANTY & RETURN POLICY

Ozwide Sales provides customers with a 7 day warranty from the date of purchase, for any products which are damaged or faulty or not as described. Customers must retain their invoice as proof of purchase to claim warranty.  If you receive products which are damaged, faulty or not as described you must notify Ozwide Sales via email info@ozwidesales.com.au or by call (03) 8358 5300 within the 7 days after purchase. Any claims made outside the 7 day period may be rejected. All returned products must be in its original packaging and goods must be in their original unused condition, Once the product has met the condition of the return policy have been met, you will either receive a full refund or an exact replacement of the product purchased. To validate the product warranty all customers must return the purchased item accompanied with a copy of their original invoice along with a receipt for installation from their licensed Plumber.

The Warranty does not cover:

1. Misuse or abusive use of the product

2. Improper installation

3. Use of non-authorized/non-standard parts

4. Loss caused by normal wear and tear, storm, fire, water (liquid ingression) theft, vermin or insect infestation

Ozwide Sales handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Ozwides Sales Pty Ltd

LINKS TO OTHER WEBSITES

Ozwide Sales Pty Ltd may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Ozwides Sales Pty Ltd and the owners of those websites. Ozwides Sales Pty Ltd takes no responsibility for any of the content found on the linked websites.
Ozwide Sales Pty Ltd website may contain information provided by third parties for which Ozwides Sales Pty Ltd accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER
To the fullest extent permitted by law, Ozwides Sales Pty Ltd absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Ozwide Sales Pty Ltd gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Ozwides Sales Pty Ltd to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY
At Ozwides Sales Pty Ltd, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Ozwides Sales Pty Ltd respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Ozwides Sales Pty Ltd secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Ozwides Sales Pty Ltd collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

Ozwides Sales Pty Ltd does not and will not sell or deal in personal or customer information we may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

DISCLOSE YOUR INFORMATION
Ozwides Sales Pty Ltd may be required, in certain circumstances, to disclose information in good faith and where Ozwides Sales Pty Ltd is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Ozwides Sales Pty Ltd, its customers or third parties.

EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Ozwides Sales Pty Ltd. Ozwides Sales Pty Ltd expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Ozwides Sales Pty Ltd will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. Ozwides Sales Pty Ltd reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website. Ozwides Sales Pty Ltd expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.

WHOLE AGREEMENT
These terms and conditions represent the whole agreement between you and Ozwides Sales Pty Ltd concerning your use and access to Ozwides Sales Pty Ltd website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION
This agreement and this website are subject to the laws of VIC and Australia. If there is a dispute between you and Ozwides Sales Pty Ltd that results in litigation then you must submit to the jurisdiction of the courts of VIC.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only and is provided b  Ozwide Sales Pty Ltd. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own inquiries to determine if the information or products are appropriate for your intended use. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you may be able to link to other websites which are not under the control of Ozwide Sales Pty Ltd. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.Every effort is made to keep the website up and running smoothly. However, Ozwides Sales Pty Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT NOTICE
This website and its contents are the copyright of Ozwides Sales Pty Ltd – © 2014 All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other forms of electronic retrieval system.