Postage & Freight
Ozwide Sales is based in Melbourne and offers all it’s customers an Australia Wide delivery service. Our Delivery Promise is to ensure you receive your order as quickly as possible and to ensure your online shopping experience is a positive one. Once your order has been purchased and payment has been received, Ozwide Sales will endeavour to have your order dispatched with 24-48 Hours. Most of our Freight providers offer shipping insurance for that extra protection so you are covered from the moment your item it leaves our warehouse. Orders are dispatched daily and our staffs carefully inspect and package each item individually before it is posted. Ozwide Sales uses a number of registered mail services, which included:
- Australia Post
- Fastway Couriers
- Hunters Express
- Couriers Please
PICK-UP INSTRUCTIONS AND CONDITIONS
If you wish to pick up your item, you must select Pickup as your preferred delivery option on the checkout page. You are not permitted to Paypal if you wish to pick up your item. Please refer to Paypal’s terms and conditions for further information. Payment can be made when you pick up your item. We accept all major Credit Cards and Cash.Please bring photo identification and proof of purchase when picking up your item.If you wish to authorize a third party to pick up your order on your behalf, you will be required to provide their Full Name and Address. The nominated person will need to provide Photo Identification before the items can be released. Collections can only be made within our trading hours.
- Showroom: 3/2-8 Westwood Drive Ravenhall, VIC 3023
- Opening Hours:
- Monday to Friday: 9:00am – 5:00pm
- Saturday: 9:00am – 2:00pm
- Sunday: Closed
How long will my item take to come?
Delivery time frames are not guaranteed. They are estimated time frames given to us by our allocated couriers. Courier delivery is only available from Monday to Friday, 9:00am – 5:00pm. Please note you are unable to allocate a preferred time for delivery. Courier companies cannot deliver within allocated time frames.We are not held responsible for late arrival due to unforeseen circumstances. Our carriers will always try to arrive on time. You will be given a tracking ID that will allow you to track your item throughout its arrival.
What happens if I’am not home when my parcel arrives?
If the courier arrives with your goods and no-one is present to receive the item, they will return the freight back to the courier’s depot. A calling card will be left at the premises for you to arrange the re-delivery or collection. In this case, you will be liable for the re-delivery charges. If the order is subsequently canceled and returned to the supplier, you will be liable for all carriage charges as well as a 15% restocking fee.PLEASE NOTE: We do not authorize our Freight Companies to leave an item unattended. All our deliveries require inspection and a signature upon delivery.
What happens if my item is damaged or Loss in Transit?
If your item is damaged in transit it will only be covered if shipping insurance is included in your freight cost. Freight transit insurance covers any damage whilst the item is in transit.If you have received your item damaged or has missing components. You will need to contact Ozwide Sales to submit a claim within 3 days of receiving the order and proof of purchase and condition photos are required to be submitted with the claim.If you do not contact us within the 3 day period of receiving, Ozwide Sale has the right not to accept your claim.We are not held responsible for any damage caused during transit. You will be held responsible for any additional charges associated with returning and resending of the item.
When will I get my replacement item?
If your item is damaged in transit it will be replaced once the claim process has taken place. Once the Courier company have completed their investigation they will notify us of the outcome. We can not guarantee a time frame for this process.If your item was lost replacements may only take place once an item is declared ‘lost in transit’. In accordance with our courier’s guidelines, items will be only be declared as ‘lost in transit’ if the item cannot be located within 25 working days after an investigation has been opened by our freight agent.